Support
Walk Lock support
Something not working, or a question the App Store listing does not answer? This is the fastest way to reach the people who build Walk Lock.
Email us
We read every message and reply within 2 business days.
[email protected]Nothing after two business days? Check your spam folder and send it again — we answer everything.
To get a faster answer, tell us:
- Your phone model and OS version
- What you expected to happen, and what happened instead
- A screenshot, if the problem is something you can see
Common problems
These steps describe the iPhone app. On Android the screens differ — email us and we will walk you through it.
My steps are not updating
Walk Lock reads your step count from Apple Health, so it needs permission to do that. Open Health → Sharing → Apps → Walk Lock and make sure Steps is on. Steps recorded before you granted access do not appear retroactively.
The apps I picked are not being blocked
Blocking runs on the iOS Screen Time restrictions, which need their own permission. Open Settings → Screen Time and confirm it is turned on, then reopen Walk Lock and allow the Screen Time request. If you skipped that prompt during setup, you can trigger it again from the restricted apps screen.
How do I change which apps are locked, or the step rate?
Both live in the app. The restricted apps list controls what gets locked; the settings screen controls your daily free allowance and how many steps buy a minute of screen time.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled in your Apple account: Settings → your name → Subscriptions → Walk Lock → Cancel Subscription. That stops the renewal; we cannot cancel it from our side. A lifetime purchase is one-time and has nothing to cancel.
I paid, but the app still asks me to subscribe
This usually means the app is signed in to a different Apple Account than the one that paid. Check you are on the right account, then use Restore Purchases in the app settings. If it still will not restore, email us and include the receipt Apple sent you.
How do I delete my data?
Deleting the app removes its data from your phone, and revoking access in Health stops any further step reads. We also keep analytics data on our side for a while — email us and we will delete it right away.
App details
- App
- Walk Lock: Screen Time Control
- Developer
- WSP Games
- Platform
- iOS 16.0 or later · Android
- Support email
- [email protected]